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Frequently Asked Questions

We've assembled answers to our most frequently asked questions. If you do not find the information that you are looking for please contact us.

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Trash FAQ

What time do I need to have my trash out for service?
What if I have more trash than what will fit in my cart?
What items do NOT go into the trash?
What constitutes as a bulk trash item?
How do I schedule a bulk trash pick up?
How can I dispose of items that cannot go into the trash?
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Recycling FAQ

What items can be recycled?
What items cannot be recycled?
How do I prep my recyclables before placing them in my recycling cart?
How do I know if it is my week for recycling service?
How do I sign up for recycling service?
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Service & Account FAQ

How do I report a service issue?
Which holidays will cause a change in my service day?
Do you provide service to my home?
How do I make changes to my service?
I'm moving. What do I need to do?
How do I pay my bill?

Need Assistance?

Couldn't find what you were looking for? Reach out to our customer care team.

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